I have ordered from BE 7 times over the course of 2 years. Only one time have I contacted customer service regarding what I perceived a delay in my order fulfillment using e-check. Their policy is to hold the payment for 5 business days before processing and up to 5 business days for processing. The time period fell on a holiday. I requested they expedite my order processing if possible, my order shipped the next day. In summary, their products are as advertised, their premiums are almost always the lowest and having tested their customer service, I found them available and responsive. I have recommended BE to my coworkers and they have also been satisfied with products, pricing and service.