I ordered from them both online and at their store in Lutz, Florida. They are slow to deliver lately because of increased market demand but they have the best prices on many items. If you live locally and have the chance to drop by, Luis is friendly and is a great source of information. I picked up silver coins at their store that were not listed online and at amazing prices. (1.5 oz Silver Canadian Polar Bears) They have been in business for many years. I have purchased from them for 8 years now so they have my trust but hope they can speed up their processing to match other vendors.