After going through the process of giving them personal info, military proof etc.. I placed an order, 2 days later I was told that my order was cancelled. I then had to wait 3 days to talk to someone who told me to call an 866 # and wanted more personal information. This guy sounded like he was talking our of his basement. Eventually I did receive my money back and used the same card with another dealer (SD Bullion) with no hassle. They have superb packaging and great customer service. Ret. Chief Master Sgt/USAF